1. Reach out
Text us, submit a request on the website, or call 803‑881‑5172 (non‑members). Include a short description and a photo if possible — photos help us diagnose faster.
Licensed • Insured • Trusted
How It Works
A simple, transparent process to get repairs scheduled and completed. Members receive priority scheduling and additional benefits.
Our Process
Clear steps so you know what to expect from first contact to follow-up.
2. Quick triage
We review your message, ask any quick clarifying questions, and determine whether the issue is standard or an urgent safety concern.
3. Schedule & ETA
We provide an estimated arrival window and schedule a technician. Members and landlord accounts receive priority scheduling. All work orders are responded to and scheduled within 48 hours.
4. Technician visit
Our licensed technician diagnoses the problem, explains repair options and costs, and proceeds with your approval. We document the job with digital work orders and before/after photos.
5. Payment & follow-up
Payment is collected after service. We follow up to ensure the repair is holding and you’re satisfied. Warranty details are confirmed on the invoice.
6. Membership & landlord options
Members receive priority scheduling, discounted rates, annual maintenance checks, and a private priority maintenance line provided during onboarding (this number is not published). Landlord accounts receive bundled make‑ready pricing, consolidated invoicing, and account management.
Common Issues We Handle
Send a quick text or photo for fast triage.
No hot water
We diagnose water heater issues and provide repair or replacement options.
Leaky faucet
Fast fixes for drips, worn cartridges, and loose fittings.
Slow drains
Tub or sink draining too slowly — we clear and advise on prevention.
Clogged toilet
Safe, effective clearing and follow-up checks.
HVAC not cooling or heating
Troubleshooting and coordination with licensed HVAC partners when needed.
Broken garbage disposal
Repair or replacement options with clear pricing.
Need Help Now?
Request service online or call for immediate assistance.
Request Service
Non‑members: request service through the website or call 803‑881‑5172.
Request Service