What areas do you serve?
We serve the Charleston, SC area. We currently have a promotion in West Ashley. Additional areas will be added soon.
Licensed • Insured • Trusted
Frequently Asked Questions
Clear answers about service areas, memberships, landlord solutions, and how to request help.
FAQ
Practical answers. No fluff.
How do non‑members request service?
Non‑members can request service through the website or by calling 803‑881‑5172.
How do members request service?
Members use a private priority maintenance on‑call line provided during onboarding. That number is not published on the website.
What services do you provide?
We provide plumbing, HVAC troubleshooting, electrical repairs, appliance repair, drain cleaning, garbage disposal repair, make‑ready services for rental units, light commercial maintenance, and general residential repairs.
What are some of the most common work orders?
- hot water heater problems
- Leaking faucet
- Broken garbage disposal
- Tub or sink draining too slowly
- Clogged or leaking toilet
- HVAC not cooling or heating
- Drywall needing repairs
Do you offer emergency service?
Yes. We offer emergency response for urgent safety issues such as major water leaks, no heat in freezing conditions, and A/C out during heat advisory conditions. Emergency service may carry an additional fee; we’ll confirm any emergency charges when you call. We do not handle gas leaks.
What are your hours?
Standard service hours are Monday–Saturday, 8:00 AM–6:00 PM. Emergency service is available outside those hours for qualifying issues.
How quickly can you get someone out?
Response times vary by location and demand. Members receive priority scheduling and faster ETAs. All work orders will be responded to and scheduled within 48 hours.
What payment methods do you accept?
We accept major credit/debit cards, ACH, and digital payment options through our website. Payment is collected after service is completed unless other arrangements are made.
Do you offer membership plans?
Yes. We offer three plans: Essential, Advantage, and Premium. Plans include priority scheduling, discounted service rates, annual maintenance checks, and the private priority maintenance on‑call line provided during onboarding. Pricing is shown in per‑day format on the Pricing page.
Do you offer discounts for landlords or property managers?
Yes — we offer multi‑property discounts and tailored landlord solutions. Discounts and bundled pricing depend on the number of properties and service needs. Contact our landlord team for a custom quote.
What’s included with landlord solutions?
Landlord solutions can include priority scheduling for tenant calls, bundled make‑ready pricing, discounted per‑visit rates, consolidated invoicing, and account management for multiple properties. We can also provide regular maintenance plans and reporting.
Is there a warranty on repairs?
Yes. We provide a workmanship warranty on most repairs. Warranty length varies by service type — we’ll confirm warranty details on the invoice.
How do cancellations and rescheduling work?
Please notify us as soon as possible to cancel or reschedule. Cancellation policies and any applicable fees will be explained at booking.
How do I contact support or file a complaint?
Call 803‑881‑5172 or use the contact form on our website. We take feedback seriously and will follow up to resolve issues.
Privacy and data
We protect customer information and use it only to provide service and communications. For full details, see our privacy policy on the website.